We direct dispatch

We dispatch items separately. We receive stock from different supplier at different times of the day and we dispatch your items when they arrive to get them to you as soon as possible!

 

How Long Does Delivery Take?

Please note that during sales and the holiday season (November-December) delivery times can be longer than stated below.

 

Site Delivery Time (working days) Shipping Cost* Free Shipping Above
Australia 10 – 15 4.2 AUD $60 AUD
Austria 10 – 30 2.6 EUR 45 EUR
Belgium 10 – 30 2.6 EUR 45 EUR
Canada 10 – 15 3.9 CAD 65 CAD
China 10 – 30 20.7 CNY 345 CNY
Denmark 10 – 30 19.35 DKK 325 DKK
Finland 10 – 30 2.6 EUR 45 EUR
France 10 – 30 2.6 EUR 45 EUR
Germany 10 – 30 2.6 EUR 45 EUR
Hong Kong 10 – 30 24 HKD 390 HKD
India 10-30 220 INR 3700 INR
Italy 10 – 30 2.6 EUR 45 EUR
Japan 10 – 30 355 JPY 5700 JPY
Mexico 10 – 30 3.99 USD 945 MXN
Netherlands 10 – 30 2.6 EUR 30 EUR
New Zealand 10-30 4.6 NZD 70 NZD
Norway 10 – 30 24.5 NOK 415 NOK
South Korea 10 – 30 4 514 ₩ 50 000 ₩
Spain 10 – 30 2.6 EUR 45 EUR
Sweden 10 – 30 27 SEK 455 SEK
Switzerland 10 – 30 3 CHF 50 CHF
Taiwan 10 – 30 3.99 USD 45 USD
UK 7 – 30 2.3 GBP 40 GBP
USA 5-9 3.99 USD $50 USD
EU 10-30 2.6 EUR 45 EUR
Global 3.99 USD 50 USD

*Shipping cost is based on $3.99 USD worldwide

What Does Your Standard Delivery Service Include?
All Cultive orders are delivered during business hours, however, carriers are unfortunately not able to specify an exact delivery time. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations.

We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

 

Which Delivery Method Do You Use?
We work with a number of delivery partners and courier companies in order to deliver efficiently worldwide. As soon as your item has left the warehouse you will be notified via email and be given a unique tracking code. Our standard shipping arrangement may require a signature upon delivery. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence. Usually, your parcel will be stored at your local post office for pick up.

 

Do You Offer Express Shipping?
Unfortunately, we do not currently offer Express shipping. However, we are working on it.

 

What If I Am Not Home When My Package Arrives?
Our standard shipping arrangement may require a signature upon delivery. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence by the carrier. Usually, your parcel will be stored at your local post office for pick up.

 

I Placed Two Orders. Are You Able To Consolidate Them So My Products Arrive Together?
Since our orders are automatically processed, and products may be shipped from different locations, unfortunately, we are not able to combine two separate orders in one delivery.

 

Are There Additional Shipping Costs Beyond The Price Shown On The Website?
No, the shipping cost for each order is included in the displayed retail price.

 

What Is Your Returns And Refund Policy?
If you would like to return an item, please check our shipping and returns policy here.

 

Do you ship to my location?

We probably do!  The countries we can not ship to are Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria & Zimbabwe.

 

What Shipping Services do you use?

We will use one of the following services:

 

  • UPS Mail Innovations
  • UPS Sure Post
  • APC International
  • UPS Mail Innovations International
  • EMS (Express Mail Service)
  • Royal Mail
  • USPS First Class
  • DHL Smartmail Parcels Expedited
  • RR Donnelley IPA Service
  • USPS Priority Mail
  • USPS First Class International
  • USPS Priority Mail International

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